FAQ

Please review our FAQ's

General

How do I get to Hakone?

If you drive a car, it’s only 90 to 120 mins from Tokyo. If you use Shinkanse, it’s much faster. Please see our ACCESS page for more info. If you’re looking for the cheapest way of using Shinkansen, please read this article.


How long have you lived in Hakone?

I was born and brought up in Hakone. So, I’m truly a local! I’ve spent 6 years in France and 5 years in the U.S. So I know both Western and Japanese cultures.


Do I need a special insurance?

We ensure everyone’s safety in our tours. However, we highly recommend you have your own travel insurance to cover all the risk you may have in Japan.


Tours

Can I join tours alone?

Of course You can join our tours alone!


What if it rains?

We conduct tours rain or shine except National Park Hiking Tours. We cancel tours in the case of typhoon or other severe weather conditions. We’ll inform you prior to the tour if it will be canceled. In such case, you’ll get a full refund.


Can children participate in the tours?

Yes, there’s no age restriction for our tours. Tour fee for children aged under 13 is free. National Park Hiking may not be suitable for children under the age of 8.


What should I bring?

Please wear comfortable shoes. high-heels and sandals are not recommended. We can provide you with umbrella in case of rain.


Payment and Cancel Policy

What is your payment option?

We accept payments with credit cards in advance via paypal. All payments are needed to be paid in advance to secure your reservation.


What is your cancellation policy?

We only accept payments with credit cards. Customers will be charged a certain percentage of the tour fee upon cancellation. Please note that the following dates are local time in Japan.

  • If the booking is cancelled more than 14 days before the date of tour – 90% refund
  • If the booking is cancelled 13 – 7 days before the date of tour – 70% refund
  • If the booking is cancelled 6 – 3 days before the date of tour – 50% refund
  • If the booking is cancelled 2 – 1 day before the date of tour – 30% refund
  • If the booking is cancelled on the date of tour or no show – 0% refund

Please contact via email: [email protected] for cancellation with your name, tour date and tour code.

Weather Cancellation Polices

We conduct every tour regardless of whether or not it raining. However, we may not conduct tours under severe weather conditions such as typhoons, heavy rains over 50mm/hr, snowing, and etc. We will inform you if the tour will be cancelled by the day before the tour date. In such a case, we will refund 100% of the tour fee. Please note that WE decide the cancellation of the tour, so if you decide not to attend the tour even if we conduct the tour, you will not be refunded.

If you have any questions, please feel free to contact us.


Waiver and Release of Liability

Waiver and Release of Liability

Please read our “Waiver and Release of Liability” before booking. We ask you to agree with it in order to complete your booking. We haven’t had any problems in past and try our best to ensure everyone’s safety and satisfaction for the future. Thank you!